Book
Delivering the wow : culture as catalyst for lasting success / Richard Fain.
"In Delivering the WOW, Fain shows how a strong and forward-looking culture united people around a mission, delighted guests, and unlocked extraordinary performance--including increasing the company's profitability, guest capacity, and employee base more than thirtyfold. The book weaves principles for building culture with unforgettable behind-the-scenes stories to bring his lessons and experiences to life. Fain takes readers inside tough decisions during high-stakes crises--including the COVID shutdown--that helped rally 100,000 employees to beat the odds and unify the company like never before. He also candidly recounts mistakes he made along the way."--from dust jacket
Record details
- ISBN: 1639081593
- ISBN: 9781639081592
- Physical Description: 213 pages, 16 unnumbered pages of plates : illustrations (some color) ; 24 cm
- Edition: First edition.
- Publisher: New York, New York : Fast Company Press, [2025]
Content descriptions
- Formatted Contents Note:
- Bigger, bolder, better -- "Good enough" isn't good enough -- A 40-day countdown to an uncertain future -- Grow or die -- It's the people, it's the people, it's the people -- What the hell?! -- Innovation in ship design --Innovation beyond ship design -- COVID: the end of cruising? -- Passing the torch.
Search for related items by subject
- Subject:
- Corporate culture > Case studies.
Royal Caribbean Cruises (Firm)
Leadership > Case studies.
Organizational change > Case studies.
Success in business.
Business planning.
Crisis management > Case studies.
COVID-19 Pandemic, 2020-2023 > Economic aspects.
Cruise lines > Management.
Customer services > Management. - Genre:
- Informational works.
Available copies
- 1 of 1 copy available at Town of Plymouth.
Holds
- 0 current holds with 1 total copy.
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
|---|---|---|---|---|---|
| Pease Public Library | 658.4 FAIN
Gift?: Yes |
34598000922354 | New Books | Available | - |